FAQ

Frequently Asked Questions

Yes, the SaastalCard is included in the visitor's tax from the first overnight stay.

With the SaastalCard you can use the mountain railways (except Metro Alpin) and the PostBus in the Saas Valley free of charge during your stay in summer (plus optionally on the day of arrival or departure). In winter, all PostBus journeys in the Saas Valley are included (not valid for arrivals and departures by PostBus). You also benefit from up to 30% discount on numerous activities.

The Montela Apartment-Hotel & Resort is only a 5-minute walk or one minute by post bus from the valley station of the Hohsaas mountain railway.

The bus stop ‘Unter dem Berg’ is located directly at the Montela Apartment-Hotel & Resort.

Our resort has excellent connections to the PostBus network in the Saas Valley. There are connections to Visp and Saas-Fee every 30 minutes.

In winter, e-ski buses take winter guests directly to the Alpin Express valley station in Saas-Fee every 15 minutes, without having to change at the bus terminal. The SaastalCard is valid for free use on all buses.

In winter, e-ski buses take winter guests from the bus stop at the resort directly to the Alpin Express valley station in Saas-Fee every 15 minutes, without having to change at the bus terminal. The SaastalCard is valid for free use on all buses.

From our bus stop ‘Saas-Grund, Unter dem Berg’, you can reach the bus terminal and the AlpinExpress valley station in Saas-Fee in about 10 minutes by bus. As Saas-Fee is car-free, we recommend using the free public transport.

The last return journey from Saas-Fee is at 11.30 p.m.

For the sake of the environment, we fill Birchermüsli, fruit salad and yoghurt in reusable jars. These are cleaned and reused after use.


We ask our guests to leave these reusable glasses in the kitchen when clearing out the fridge before departure.


If you would like to take home leftovers that you have not eaten, you are welcome to pick up a container at reception to take home.

Please throw leftovers in the normal rubbish.

 

If you would like to take leftovers home, you are welcome to pick up takeaway containers at the reception.

Each apartment has a freezer with 3 drawers. With the exception of the House Antares and the Montela Pavilion: there, guests have a freezer at their disposal.

Each apartment has a microwave. For a blender, you are welcome to contact the reception.

Yes, there is a free car park for each holiday apartment. The free carports are intended preferably for hotel guests.

Check-in for Montela Holiday Stay: from 4 p.m., check-out until 9 a.m.

Check-in for Montela Premium Stay: from 2 p.m., check-out until 11 a.m.

Cats and other pets (except dogs) are not allowed in the holiday flats. If this rule is disregarded, we reserve the right to charge an administration fee of CHF 200 as well as additional cleaning costs.

Yes. All categories offer a beautiful view of the surrounding mountains.

The 2 bedroom, 2 bathroom, penthouse, 3 bedroom, 2 bathroom and Antares categories offer the most impressive panoramic views of the mountains.

The 1 bedroom and 1 bathroom and 2 bedroom and 1 bathroom categories offer pleasant views of the larch forests and the northern mountains.

Yes, all Montela Houses A, B, C, D, E and F have a lift/elevator. The House Antares and the Montela Pavilion do not have a lift/elevator.

Our apartments have an automatic patch key system.